FREQUENTLY ASKED QUESTIONS

Ebike Málaga, Calle Casas de Campos, 2, 29001 Málaga. Click here to find us on Google Map

+34 952.22.11.56

Every day except the 25th of December and 1st of January.

• Summer: 10h - 20h
• Winter: 10h - 19h
• 25th of December: closed
• 1st of January: closed

You have 3 ways to come to our Ebike Shop:

• Walkabout 30 min Click here to see the itinerary from the cruise to our starting point.
• Take a taxi: the receptionist of the cruise can call one if you don't see any waiting at your arrival point. Phone number: +34.952.04.04.04
• Shuttle bus: ask your cruise company. Some of them organize shuttle buses for their clients. They stop almost in front of our shop.

The 2 best ways to come to our Ebike Shop are:

• Take a taxi at the airport exit doors.
• Take the Cercania train towards Málaga until the last station called Malaga Centro Alameda. You can purchase your ticket before entering the train station. The train station is located at the airport's exit, and the journey takes approximately 12 minutes.

All rentals and tours includes:

• Helmet - mandatory under 16 years old.
• When requested in advance: baby seat - free
• Baby helmet - mandatory, free
• Locks - rentals only

Yes, when requested in advance we can provide baby seat and baby helmet for free.

Once booked on our website, the deposit is not refundable - twenty percent of the total price. In case of rain only, the deposit is fully refunded.

If you booked via another platform - Get Your Guide, Trip Advisor etc.., you must get in touch with them directly to see their refund condition.

We speak Spanish and English. Depending on the season, we may have tour leaders speaking other languages but we can not guarantee it.

If you require a tour leader who speaks your language, an additional fee will be applied to the total cost of the tour.

If you are in Málaga city center and during our opening hours only, call us at +34.952.22.11.56 to get assistance.

We do not provide assistance if you are out of Malaga capital.

• Sport/Mountain e-bikes: these models are designed for adventurous riders who enjoy off-road or mountain biking. Click here to see all our mountain electric bikes.
• Trekking e-bike models: designed for comfortable, long-distance riding and are ideal for touring, commuting, and exploring various terrains. Click here to see all our trekking electric bikes.
• Urban Dutch style e-Bikes: If you prefer a comfortable and stylish ride for city commuting or leisurely cycling, our urban Dutch style e-bikes are an excellent choice. Click here to see all our urban electric bikes.
• Folder e-bikes: for those looking for compact and portable e-bikes, our folder models are a great option. Click here to see all our folder electric bikes.

It depends on our provider's availability. You can see our current brands if you click on this link.

Absolutely, we offer test rides for ebikes in our shop. We provide a quick trial option where you can test our electric bikes in-store. We have various models available for rental, allowing you to experience the electric bikes briefly.

For those who prefer a real test ride experience, you can simply click here to rent the specific e-bike you're interested in. We refund the rental fee when you purchase the e-bike, with a maximum rental fee refund of one day. This ensures you have the opportunity to thoroughly test the bike of your choice before making a decision, providing you with confidence in your purchase.

You have the option to purchase e-bikes online through our website. We offer delivery services within the entire Spain peninsula. Please note that we do not provide delivery services outside of the Spain peninsula.

Once you've made your selection and completed your purchase, you can choose from two delivery options:

• Home delivery: If you opt for home delivery, your e-bike will be shipped to your specified address. It typically takes approximately 7 days for the e-bike to arrive after the payment is confirmed.
• In-Store delivery: Alternatively, you can choose to collect your e-bike in person at our shop located in Ebike Malaga, at Calle Casas de Campos, 2, 29001 Malaga. We call you as soon as we receive the ebike at our shop, and our mechanic assembles and tests it - Free of charge.

You can make your payment through money transfer or by phone +34 952.22.11.56, and we will ensure a smooth and efficient process for your e-bike purchase.

The warranty and maintenance policy for e-bikes purchased from our shop can vary depending on the specific brand and model. We recommend checking the brand's official website or referring to the e-bike's description on our website.

If you have specific questions or need further clarification, please feel free to contact us by clicking here. Our team will be happy to assist you and provide you with the necessary information.

To rent an electric bike from our service, follow these steps:

1. Click on the provided link here: ebikemalaga.es/alquiler-bicicletas-electricas
2. Click on the Book Now button of the model you wish to rent.
3. Select your preferred rental dates.
4. Specify the number of bikes you want to rent - you will have the option to add different models later in the process.
5. Follow the instructions to pay the required deposit online.

Please note that all bookings must be made online through our website using the provided link. This process will allow you to reserve your electric bike rental conveniently and securely.

All rentals include:

• Helmet - mandatory under 16 years old
• Lock
• When requested in advance: baby seat - free
• Baby helmet - mandatory, free
• If rented overnight: battery charger

The price depends on the model and the number of days rented. Click here to view all prices and enter your dates to get the final price.

It is highly recommended to make a reservation in advance if you want to rent an e-bike. While same-day rentals can be made at the shop, there is no guarantee that we will have available bikes, so reserving online ahead of time is the safer option if you want to ensure you can get an electric bike when you need it.

The rental duration is a minimum of one day, and there are no hourly rates. The price decreases with the number of days rented, and the specific rates depend on the model. You can check all prices by clicking here.

If the e-bike gets damaged during your rental, you are responsible for covering the repair or replacement cost at the current market price.

You must be 18 years old and provide a valid ID with a picture.

No, ebikes must be returned at our shop, Ebike Málaga, Calle Casas de Campos, 2, 29001 Málaga.

Contact us - click here - if you have a special request for groups.

You must return the e-bike at least 10 minutes before closing time. 7pm in winter, 8pm in summer.

If you are late:

• An overnight fee will be charged.
• The e-bike must remain inside overnight.

If the e-bike is damaged or stolen overnight, the customer will be charged the cost of the damage or the cost of the e-bike at the current market price.

We have sport, urban, folder models and one tandem bike available. Click here to see them.

All rentals include:

• Helmet - mandatory under 16 years old
• Lock
• When requested in advance: baby seat - free
• Baby helmet - mandatory, free

The price depends on the model and the number of days rented. Click here to view all prices and enter your dates to get the final price.

You must be 18 years old and provide a valid ID with a picture to rent bikes.

The rental duration is a minimum of one day. The price decreases with the number of days rented, and the specific rates depend on the model. You can check all prices by clicking here.

You must return the bikes at least 10 minutes before closing time. 7pm in winter, 8pm in summer.

If you are late:

• An overnight fee will be charged.
• The bike must remain inside overnight.

If the bike is damaged or stolen overnight, the customer will be charged the cost of the damage or the cost of the bike at the current market price.

It is highly recommended to make a reservation in advance if you want to rent a bike. While same-day rentals can be made at the shop, there is no guarantee that they will have available bikes, so reserving online ahead of time is the safer option if you want to ensure you can get a bike when you need it.

If the e-bike gets damaged during your rental, you are responsible for covering the repair or replacement cost at the current market price.

We have 3 different e-bike tours - 2 hours, 3 hours and 4 hours. The two first hours are similar, after 2 hours, the longer the tour, the further we ride by the coast.

You must be a minimum of 4 participants for the 3 hours and 4 hours tours. Click here to have more details about the tours - prices, itineraries, availabilities.

We also offer a package tour plus rental - click here. You start with the 2h bike tour and keep your ebike for the rest of the day.

Yes. However, you need to contact us click here - and give us the date you are interested in doing a tour. We will book you a spot with an existing group.

Our best seller is the 2 hours ebike tour. Click here to see the itinerary.

Our second best seller is the package ebike tour plus rental. Click here to have all the details.

Click here to see the details of our 3 hours ebike tour - minimum 4 participants.

Click here to see the details of our 4 hours ebike tour - minimum 4 participants.

All tours includ:

• Tour leader
• Helmet - mandatory under 16 years old
• One Electric bike per person
• Lock in case of the package tour plus rental

Click here to see the details of our 2 hours ebike tour - minimum 2 participants.

Click here to see the details of our 3 hours ebike tour - minimum 4 participants.

Click here to see the details of our 4 hours ebike tour - minimum 4 participants.

Click here to see the details of our package tour plus rental - minimum 2 participants.

You must know how to ride a bike.

We highly discourage you from participating in an ebike tour if you are pregnant or have any health issues. The customer is responsible in case of injuries.